onboard

Use onboard when people open your product and do not know where to begin, get stuck in setup, or leave before they experience its value. Impeccable improves the route from arriving to accomplishing something worthwhile.

That may mean a better empty state, a working example, fewer setup steps, or guidance at the moment someone needs it.

Try it

/impeccable onboard the reports screen. New users should be able to make sense of a chart before connecting their own data. Let them try a clearly labeled sample.

Describe the first useful result and where people currently get stuck. If you have observations from users or drop-off data, include them.

How it works

Impeccable looks at the path to that first result:

• First action: make it clear what someone can do and why it is worth doing.
• Learning by doing: use sample content, templates, or guided actions where trying the product teaches more than an explanation.
• Setup and guidance: ask for what is needed now, use sensible defaults, and explain unfamiliar choices in context.
• Returning users: respect skipped or completed guidance and leave a clear route back to help.

Before

No reports yet.

Connect a data source to continue.

See what a report can tell you

Explore a week of sample orders before connecting your data.

Match the help to the reason someone is stuck. A first visit, an empty search result, and a permission problem need different explanations. A tour can help with an unfamiliar workflow, but it should be skippable and let people try the real controls.

Check the result

Ask someone unfamiliar with the product to try it. Can they find the first action and understand the result? Check what happens if they skip, leave halfway through, or return later. Helpful guidance should not become a repeated interruption.

If you track onboarding, use measures tied to the intended outcome, such as completing a first report. Clicking through every introduction screen is not the same as getting value.

Use shape if the first useful result is still unclear, clarify for confusing instructions, or delight to give a meaningful milestone more personality.